The
RMA Form and the procedures:
• All products must be in
original packaging and in
re-sellable condition.
• Software products that are
opened cannot be returned for credit and should not be taken back
from customers. You take these products back at your
own risk.
•
Do not write the RA number
on the product
packaging - this defaces the product and renders it un-sellable.
• Products may only be returned for exchange within
90 days after purchase.
• You must
obtain an RMA number
before returning products.
• Products returned
without an RMA number will be returned to the dealer and at
your expense.
• RA numbers will be granted only for products
sold by Music Marketing.
• End-users may not be granted RMA numbers, this is exclusively
for dealers.
• RMA numbers can only be granted after completing this form and
cannot be granted
by phone.
•
Educational software are special orders and are
not returnable.
• Promotional (
NFR)software products are not returnable.
• Consumer products, Books, DVD's, Sample CDs and Computers are
not returnable.
• Your RMA number must be written on the outside of the
shipping carton.
• RMA items declared 'defective' by the dealers that are found to be in perfect working condition will result in a handling fee of
$50.00.
• RMA items are shipped to Music Marketing at the
dealer's expense, except items shipped in error.
• RMA returns are shipped back to the dealer at
Music Marketing's expense.